Refund Policy

Digital Products

Due to the nature of digital products, we have a strict no-refund policy once you've downloaded the files.

However, we will provide a full refund if:

• You did not receive the download links within 24 hours of purchase
• The product files are corrupted or unusable
• The product significantly differs from its description
• You accidentally purchased the same product twice

Refund requests must be made within 14 days of purchase.

Service Projects

For design and development service projects:

• Before work begins: Full refund of deposit minus processing fees
• During project: Refund of remaining balance for incomplete work
• After completion: No refunds, but we'll work with you to address concerns

How to Request a Refund

To request a refund, email us at hello@stclairdesignco.com with:

• Your order number or email used for purchase
• Reason for refund request
• Screenshots of any technical issues (if applicable)

We'll respond within 2 business days and process approved refunds within 5-10 business days.

Chargebacks

If you file a chargeback instead of contacting us first, you forfeit your license to use the product and access to future updates. We reserve the right to pursue legal action for fraudulent chargebacks.

Questions

For questions about refunds, contact: hello@stclairdesignco.com